We have compiled a list of our most
Frequently Asked Questions, if your question is not on this list
feel free to contact us.
Why
should I have my carpets cleaned?
There are many reasons to have
your carpet and upholstery cleaned:
Health-
Carpeting and fabrics not cleaned and properly maintained have
the potential to cause a variety of health problems inside the
home or work place.
Life of your carpet-
can be greatly extended by simple routine professional cleaning.
Appearance- maintain the original look and luster
of your carpet with regularly scheduled cleanings.
How
often should I have my carpets cleaned?
The following chart from: U.S.
EPA, January, 1989
Environment |
Normal |
Contaminated
Outside Dusty |
Extremely
Cold Weather Climates |
High
Humidity Biogenic |
Day
Care Center |
2
weeks |
1
week |
2
weeks |
1
week |
Nursing
Homes |
1
month |
1
month |
1
month |
1
week |
Residence: |
|
|
|
|
2
persons, nonsmoking |
6-12
months |
2
months |
4-6
months |
4-6
months |
2
persons, w/ smoking |
4
months |
2
months |
3
months |
4
months |
young
children |
6
months |
1
month |
3
months |
3 months |
young
children w/ pets |
3-6
months |
1
month |
2
months |
2
months |
Office
Building: |
|
|
|
|
ground
floor |
3-6
months |
1-4
months |
2-6
months |
2-6
months |
higher
floors |
6-12
months |
2-6
months |
3-9
months |
3-9
months |
Food
Service Establishments |
1
month |
1
week |
2
weeks |
2
weeks |
Commercial
(retail shops, banks) |
3-6
months |
1
month |
2
months |
2
months |
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How
often should I have my furniture cleaned?
The EPA currently has issued no
guidelines on the recommended cleaning frequency for upholstery.
Until such a guideline has been issued , Bone Dry recommends that
you have your upholstery cleaned every other time your carpet
is cleaned. Example: if your carpets get cleaned every six
months, your upholstery should be cleaned once a year.
Which
method of carpet cleaning is best?
The best method for cleaning a
particular carpet is dependent on a range of factors. All carpet
cleaning methods offer various advantages, but also have some
limitations. No single method is superior to all others. Properly
performed under appropriate conditions, each method can provide
satisfactory results. BEWARE of one method cleaners that
bash opposing methods. Your Bone Dry technicians are
skilled in all carpet cleaning methods. We provide low moisture
carpet cleaning methods (and can also provide truckmounted "steam"
cleaning when necessary). Rest assured, your carpet will be cleaned
with the appropriate method for maximum effectiveness.
Do
you use truck mounted steam cleaning equipment?
Yes, our steam cleaning units
are truckmounts (when steam cleaning is most appropriate choice).
The only thing that comes into your home is a couple of hoses.
With these units, all of the contaminants are exhausted outside
of your home.
Should
I vacuum before the carpet cleaner arrives?
Yes, vacuuming is essential to
the longevity of your carpet. You should vacuum your carpet as
often as possible. We vacuum every job before cleaning according
to the industry standards.
Do
you move furniture?
Yes.
We will move most furniture (sofas,chairs,tables, etc.). Discounts
given for vacant (empty rooms), or traffic areas only. *We will
not move musical instruments, grandfather clocks, most
beds, full china hutches, full bookshelves, entertainment centers,
computer desks, pool tables...our technicians reserve the right
not to move any piece of furniture or household object that they
do not feel comfortable with.
Should
I move anything?
Yes, you should remove from the
areas being cleaned, all nick knack and breakables. If you want
bookshelves, etc. moved you must remove all contents first. Please
read the Pre-Cleaning Instructions
How
long will it take for my carpet or furniture
to dry?
Our dry times typically less than
60 minutes but can range from 1 - 6 hours. Dry times can be affected
by many factors including weather, humidity, and airflow. Drying
times can be accelerated with the use of blowers which may be
rented to speed up the drying process
How
long before I can walk on my carpet?
You
can walk on your carpet immediately but it is recommended that
you limit traffic until completely dry. Please read the Post
Cleaning Instructions
Are
the products you use safe?
Yes, we use the safest products
available. This allows us to guarantee the highest quality job
available at any price! Our products are: nontoxic, safe for pets
& children, biodegradable, and phosphate free. We do this
not only as a service to our clients, but alos to the cleaning
technicians who are exposed to these cleaning solutions daily.
Are
your technicians experienced?
Yes,
our technicians attend courses, seminars, and schools across the
country to keep current on the latest in cleaning technologies.
Certified by the IICRC.
Will
your services help my allergies?
Yes,
having your carpet and furniture cleaned removes pollutants and
makes for a more friendly breathing environment.
Will
you remove all my stains?
Let
me start by defining the difference between a spot and a stain:
a spot- is any foreign material (soil, liquid, etc.) that
is removable by standard cleaning methods.(The foreign material
is on or around the carpet fiber) A stain- is foreign material
(soil, liquid, etc.) on carpet that is not usually removable by
standard cleaning methods. (The foreign material has penetrated
'soaked into' fiber and has changed or damaged the fiber itself)
Some stains may be very difficult or impossible to remove.
Does
cleaning your carpet make it wear out faster?
No, actually dirt acts as an abrasive
when trapped in your carpet or fabrics and should be removed (cleaned)
to reduce wear.
Does
your process restore the original feel of
my carpet?
Yes,
our process leaves your carpet fresh, clean, residue free and
soft to the touch.
Should
I have a fabric protector applied after
cleaning?
Yes,
most carpet manufacturers recommend that you reapply protector
after professional cleaning to restore the original stain resistance.
Some manufacturers even require it as part of the warranty on
the carpet.
My
carpet is really old, should I replace it?
With
the cost of replacing carpet being as expensive as it is today,
it is always best to try having the carpet professionally cleaned
first. It is far less costly and may make a world of difference.
Which
provides better indoor air quality: hardwood,
or carpet?
Carpet actually acts like a 'filter'
trapping pollutants which are then removed by professional carpet
cleaning. As long as a regular cleaning schedule is maintained,
carpet provides much better indoor air quality than hardwood,
tile or other hard floor surface.
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